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Return&Exchange Policy

The Application of Return & Exchange

1.Support Cancel Order Before Delivery

 If you placed a wrong order or want to exchange other products, please contact us for the first time. If the order isn't processed, we will help you to cancel your order or change other products. In this condition, we will fully refund you within 3-7 business days and you dont need to pay any fee.

2.Support 7 Days Return With Reason

If the item you receive is damaged, different, or not working, you need to contact us through our email:info@livegomall.com within 7 days of receiving the product. After you return the product to our warehouse we offer, we will refund or resend a new product to you freely within 3-7 business days.

Kind Note:

1. You need to provide clear pictures or videos about the damaged items before we agree. Please use good lighting devices and reasonable distance, so we can recognize the damaged product easily. Please send all the picture to our email:info@livegomall.com

2. Then you need to return it to the address we offer. Please dont return it to the original address. We would refund you back goods freight with effected bill within 3-7 business days after we confirm the product you return is our problem. If customer cant offer an effected bill and the damaged product is not our problem, we wont refund the back goods freight.

3.Support 14 Days Return Without Reason

If you do not want your item within 14 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. The product must be returned in their original packaging, unused and unopened in order to qualify for a product refund.In this condition, you need to pay the delivery fee.


The Process of Return & Exchange

1. Contact us through our email:info@livegomall.com

2. Return it to the address we offer after we confirm;

3. We will refund or resend a new product to you within 3-7 business days after we receive the parcel you return;


The Time of Refund

We will refund you within 3-7 business days after we receive the returned product. Then, the money comes back your account depends on the payment you choose:

PayPal: Normally your refund would be deal with within 48 hours.